Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@arcadeattire.com
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A: We accept Mastercard, Visa, AMEX, and Discover.
A: We can be reached M-F 9a.m.-3:30p.m. We can be reached through email at orders@arcadeattire.com. It is our goal to return all emails in 24hrs.
A: We’ve recently updated our website and ordering system to provide easier shopping for our customers! While we understand the frustration of not being able to access your account right away, you can easily access it just as soon as you set up a new password for your account. Click on the ‘Contact Us’ link at the bottom of our website page and let us know that you cannot access your account, and we will send you a link to reset your password. Thank you for your patience and understanding while we continue to create an excellent shopping experience for you!
A: For your own security, your sign-in information is only visible to you. We cannot access your password and you must go through the “forgot password link” to change/create your individual password.
A: Our goal is to meet the delivery date quoted at checkout. You will receive a shipping confirmation email with tracking information once your item(s) have shipped. You can check the status of your order in your account.
A: As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you've placed your order, you do have a short window of time to cancel items from your order before they begin processing. Please note, only items eligible for cancellation will be shown, and all quantities of the selected item will be cancelled. If you do not see the “Cancel Items” option in the order details, that indicates that we are unable to process a cancellation. However, once you have received your order, you may return or exchange any eligible items. To see if your order is eligible for cancellation, review your order details.
A: Enjoy free shipping on all orders $99+ every single day. Sign up here. Shipping costs vary by order total and can range from $6.95 to $15.95. For express and overnight delivery, add $10 and $15, respectively. You can find more information here.
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