Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to
Our goal is to meet the delivery date quoted at checkout. You will receive a shipping confirmation email with tracking information once your item(s) have shipped. You can check the status of your order here. Please have your Order Number and billing zip code ready! You can also see your tracking information in your Order History. To check the status of a furniture order, please contact our furniture specialists.
You can return online orders by mail or at a store. You can return online orders by mail or at a store. Start your online return and print your return label here. To locate your order number, sign in to your Order History. Locate a store near you to return your item(s) in person. Most merchandise can be returned within 30 days of the purchase date. Please note that shoes, BHLDN, FP Movement, and Unlimited Furniture Delivery items cannot be returned. Need to return or exchange a broken, damaged, or incorrect item? Learn more about our process here or email us at
As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you've placed your order, you do have a short window of time to cancel items from your order before they begin processing. Please note, only items eligible for cancellation will be shown, and all quantities of the selected item will be cancelled. If you do not see the “Cancel Items” option in the order details, that indicates that we are unable to process a cancellation. However, once you have received your order, you may return or exchange any eligible items. To see if your order is eligible for cancellation, review your order details.
Enjoy free shipping on all orders $99+ every single day. Sign up here. Shipping costs vary by order total and can range from $6.95 to $15.95. For express and overnight delivery, add $10 and $15, respectively. You can find more information here.
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