Shipping & Returns


PAYMENT
We accept all major Credit Card ( American Express / Discover / Mastercard / Visa )
We do not accept C.O.D., Paypal, or Wire Transfers at this time.
 

SHIPPING
However, we do ask for 1-3 business days to fully process and ship your order. Please be advised that shipping delays can occur.
   Shipping Options
Continental US & CANADA

USPS, Canada Post, UPS Ground, UPS 3rd day Select, UPS 2nd Day Air, UPS Next Day Air, FedEx (Recipient’s Account Only)

International

USPS, Canada Post, UPS Worldwide, DHL (Recipient’s Account Only), FedEx (Recipient’s Account Only)

 

BACK ORDERS & FUTURE DELIVERY
Back order (currently out of stock with future delivery dates) and pre-order (future delivery) items will be shipped as they become available.
All orders will be shipped as ready unless customer states to be notified when items arrive.

If you have any questions or concerns regarding your back orders please contact the web team via email: support@arcadeattire.com
 
 
RETURNS
If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests.
To file a claim on damaged or return items, please email returns@arcadeattire.com.
Please include your Sales ID or Invoice No. in the subject line and the following information in the body:
  • Company Name
  • Address
  • Invoice Number
  • Style Number
  • Size(s) & Color
  • Quantity
  • Reason for Return
  • Picture of the damaged unit(s)
We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected.
All return claims must be made within 5 business days of receipt of goods.
We request customers to keep all packages unopened and include original manufacturers’ packaging and label. Items should be unworn, unaltered and unwashed with all tags.
We do not accept incomplete pre-packs returned to us or garments used, worn, soiled or altered by the customer.
All return claims must be mailed back to us and received within 2 weeks of approval date.
There is a 20% restocking fee for any unauthorized or overdue returns.
Most to all cases are issued as store credit and not a refund.
 
Depending on the nature of the claim, customers may cover the expense for return shipping.
 
Once you receive a return authorization (RA) form, please mail the package to:
 
 
 
Arcade Attire Warehouse
ATTN: Online Returns
27 Auriga Drive Suite 19
Nepean, Ontario
K2E 0B1
 
CANCELLATION
If an order cancellation is necessary, a written request to support@arcadeattire.com must be submitted and approved before any order can be cancelled.
 
 
All sale items or discounted items are deemed FINAL and cannot be returned.
All sales are not subject to a refund. Only store credit will be issued. In some cases, merchandise exchanges may be done.
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